| Core Business: | Full Year 2011 | |
| Operating profit1 | £6.1bn | R&C underlying2 up 10%. Strong UK Retail performance |
| Return on Equity3 | 10.5% | R&C 11.3%, GBM 7.7%, Insurance 10.3% |
| R&C NIM | 3.21% (+7bps) | Asset re-pricing outweighs funding cost increase in 2011 |
| Cost : income ratio1,4 | 60% | Cost programme delivers £3bn of savings, more to come |
| Impairments | £3.5bn | Down 7% y-o-y, primarily UK Retail and US R&C driven |
| Loan : deposit ratio5 | 94% | Firmly ahead of target, deposit growth of 2% |
| Group Progress: | ||
| Operating profit | £1.9bn | Underlying2 up 11% vs 2010 driven by UK Retail, Insurance and Non-Core |
| Non-Core funded assets | £94bn | Down £44bn, £22bn from asset sales |
| Capital strength | 10.6% | Risk reduction offsets CRD3 uplift, APS reduction and clean-up losses |
| Pre-tax loss | £0.8bn | £6.1bn Core Bank operating profit, £8.4bn clean-up costs taken6 |
Notes: