Share price – LSE:21.87p( +0.53) 16 May 2012, closed GMT

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  Our business and strategy

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  Structure of the business

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  RBS History in 100 objects

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  Sponsorship

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• Customers

  Our customer approach

  RBS and NatWest Customer Charter

  Sale of selected RBS and NatWest branches

  Complaints data

  • The Royal Bank of Scotland group plc
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  Investor story and KPIs

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  Annual review 2011

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  Results and presentations

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  Fair Banking

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  Safety and Security

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  Employee engagement

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  • Supporting our people during restructuring
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  Governance, engagement and reporting

  • Sustainabile business principles
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  Citizenship and environmental sustainability

  • Progress and priorities
  • ESE risk
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  • RBS in the community
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  Community programmes

  • Financial education
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  Supporting enterprise

  • Progress and priorities
  • Supporting SMEs
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  • RBS Foundation India

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• Annual review 2011
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Shareholder information

Manage your shareholding online and view information on Shareholder meetings.